Billing

General

What will show up on my credit card statement?

Your credit card will be billed as Maxxpay.nl or as CCBill.com (depending on which payment gateway used when signing up).

How do I cancel my account?

You can cancel you account on our account cancellation page.

Am I automatically re-billed each month?

Yes, by default you're re-billed each month unless you cancel at least one day before your current membership period ends. After cancellation your membership continues until the end of current period and then it won't renew.

In case you were planning on canceling but forgot, now have been re-billed, and you have not accessed the member's area in the course of the new membership period, please get in touch with us and we will do our best to resolve the issue.

What about chargebacks?

As we all know, internet fraud is on the rise. Unfortunately, much of this is perpetrated by people who legitimately purchase services but later deny having done so to their credit card companies. This is fraud, a felony punishable by law. We investigate all claims of credit card fraud, and we will ask you to sign an affidavit. If you do commit fraud, we will blacklist your card and you will be unable to use it for internet purchases.

But I'm not committing fraud, I just want my money back!

No problem! If, for whatever reasons, you are not happy with our service and we see that you only perused the site a short while, clicked on a handful of pics or viewed one or two vids, we'll gladly refund your membership fee free of charge!

My credit card is being refused.

For reasons unknown to humankind, valid cards are sometimes refused. We apologize for the inconvenience. Please try using a different credit card.

Why does my credit card statement show a larger charge than what was advertised or a different charge each month?

Because we are a European company, we charge in Euros, not U.S. dollars, so there will normally be a fluctuation between the U.S. dollar and Euro rate of exchange. Sometimes the actual dollar charge will be more than the quoted Euro price, and, if the dollar strengthens against the Euro, it will be less.

Will you mail anything to my house?

No. We will not send anything to your house and we do not resell your information to 3rd parties!